Return & Exchange Policy
Unboxing Video is required for all the orders
Unboxing Video Required: Please record an unboxing video for each order. This video will help verify the item’s condition upon delivery if you request a return or exchange.
We want you to love every piece you receive from Velvetyko. If something isn’t quite right, you have a 3-day window from the date of delivery to request a return.
Return Eligibility
To qualify for a return, all of the following conditions must be met:
The item must be in the same condition as received: unused, unwashed, and with all original tags and packaging intact.
You must provide valid proof of purchase (order invoice or receipt).
Only if the delivered product or size is wrong. Returns are accepted only if the item you received is not what you ordered — for example, if a different product or a wrong size was delivered. (Returns for any other reason are not permitted) request must be raised within 72 hours of delivery via email/WhatsApp.
How to Start a Return
To initiate a return, follow these steps:
Contact us: Email velvetyko@gmail.com or send a WhatsApp message to +91-9251136969. Include your order number and reason for return.
Get approval: We will review your request and, if approved, inform you of the next steps. Do not send the item back before receiving approval.
Ship the item: Once approved, we’ll arrange a pickup or provide instructions for sending the item back in its original packaging with all tags attached.
Reverse pickup is subject to courier availability; otherwise, the customer may need to ship the product back.
For any questions about the process, feel free to contact us via email or WhatsApp before returning an item.
Damaged or Incorrect Items
Upon delivery, inspect your order immediately. If you notice any damage, defect, or that you received the wrong item or size, notify us within 24 hours. Please include your unboxing video as proof. We will address the issue promptly — by sending a replacement or approving a return — after verification.
Non-Returnable Items
The following items cannot be returned or exchanged:
Undergarments (for hygiene reasons).
Customized or personalized products (made per your specifications).
Sale items or gift cards.
- No exchange & return on discounted/sale items.
If you’re unsure whether an item is returnable, please contact us before placing your order.
Exchanges
To exchange an item, place a fresh order for the new product and initiate a return for the original one. Once your return is approved and processed, your refund will be issued.
Refunds
After we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to the original payment method. Please allow 15–20 days for the full refund cycle (including bank processing time).
Important: A Rs.150 pickup fee applies to all returns. This fee will be deducted from your refund or charged separately in the case of an exchange. Refunds and exchanges typically take 15–20 days from the time your return is approved.