Return & Exchange Policy
Unboxing Video is required for all the orders
Unboxing Video Required: Please record an unboxing video for each order. This video will help verify the item’s condition upon delivery if you request a return or exchange.
We want you to love every piece you receive from Velvetyko. If something isn’t quite right, you have a 3-day window from the date of delivery to request a return.
Return Eligibility
To qualify for a return, all of the following conditions must be met:
The item must be in the same condition as received: unused, unwashed, and with all original tags and packaging intact.
You must provide valid proof of purchase (order invoice or receipt).
Only if the delivered product or size is wrong. Returns are accepted only if the item you received is not what you ordered — for example, if a different product or a wrong size was delivered. (Returns for any other reason are not permitted) request must be raised within 72 hours of delivery via email/WhatsApp.
How to Start a Return
To initiate a return, follow these steps:
Contact us: Email velvetyko@gmail.com or send a WhatsApp message to +91-9251136969. Include your order number and reason for return.
Get approval: We will review your request and, if approved, inform you of the next steps. Do not send the item back before receiving approval.
Ship the item: Once approved, we’ll arrange a pickup or provide instructions for sending the item back in its original packaging with all tags attached.
Reverse pickup is subject to courier availability; otherwise, the customer may need to ship the product back.
If Reverse Pickup Is Not Available
You need to courier the parcel back at your own cost.
After receiving the parcel we will reimburse shipping charges up to ₹60 only.
Any extra courier charges will not be reimbursed.
Please use a reliable trackable courier service.
For any questions about the process, feel free to contact us via email or WhatsApp before returning an item.
2 Color Variations
Minor color differences due to lighting photography or screen resolution are normal and not considered a defect.
Damaged or Incorrect Items
Upon delivery, inspect your order immediately. If you notice any damage, defect, or that you received the wrong item or size, notify us within 24 hours. Please include your unboxing video as proof. We will address the issue promptly — by sending a replacement or approving a return — after verification.
Non-Returnable Items
The following items cannot be returned or exchanged:
Undergarments (for hygiene reasons).
Customized or personalized products (made per your specifications).
Those that have been misread or wrongly ordered by the customer.
Those bought in exhibitions or pop ups.
Black Friday sales products will not be exchanged or refund.
Teether and toys.
Sale items or gift cards.
- No exchange & return on discounted/sale items.
If you’re unsure whether an item is returnable, please contact us before placing your order.
Exchanges
If the returned product does not match the claim or is damaged or dirty due to misuse
The exchange request will be canceled
No refund or exchange will be provided.
To exchange an item, place a fresh order for the new product and initiate a return for the original one. Once your return is approved and processed, your refund will be issued.
Partial Cash on Delivery Policy
Full Cash on Delivery is not available.
Partial COD Conditions
• Partial COD charge is ₹70 per order (excluding shipping)
• ₹200 must be paid upfront at the time of order placement
• Remaining amount must be paid at the time of delivery
Partial COD Non-Acceptance or Return
If a Partial COD order is refused not accepted or returned for any reason
• ₹200 upfront amount will be adjusted towards
– Forward shipping
– Return shipping
– Packaging charges
• This ₹200 amount is non-refundable
Re-Dispatch for Partial COD Orders
If your Partial COD order is returned and you want the parcel to be delivered again
• You must pay ₹150 as re-dispatch charges.
• Parcel will be dispatched only after payment confirmation.
• If re dispatch charges are not paid the order will be canceled.
Important Clarification
• If you choose re dispatch the ₹200 amount paid by you at the time of order placement will be adjusted in your order amount
• You only need to pay ₹150 re-dispatch charges to get the parcel delivered again
Order Cancellation Policy
Once an order is placed it cannot be canceled.
Cancellation is possible only if the order has not been dispatched.
Even in this case applicable charges will be deducted.
Cancellation Charges (If Order Is Not Dispatched)
If cancellation is approved before dispatch the following charges will be deducted from the paid amount
• 3 percent payment gateway charges for forward transaction
• 3 percent payment gateway charges for reverse transaction
• Total 6 percent payment gateway charges will be deducted on the total paid amount
Remaining balance if any will be refunded.
Non-Delivery Due To Customer Reasons
If the order is returned due to any of the following reasons
• Incorrect or incomplete address
• Customer not available
• Order refusal at delivery
Then the following charges will apply
• ₹90 return shipping charges
• ₹60 re dispatch charges
• Total ₹150 payable for re-dispatch
If Customer Requests Cancellation After Return
If the customer does not want re-dispatch and requests cancellation, then
The following charges will be deducted from the refund
• 3 percent payment gateway charges for forward transaction
• 3 percent payment gateway charges for reverse transaction
• Forward shipping charges ₹60
• Return shipping charges ₹90
• Total deduction ₹150 plus 6 percent payment gateway charges
Remaining amount after deductions will be refunded.
Exceptions
Orders delayed due to courier issues weather lockdowns or external factors cannot be canceled.
Additional Important Points
• Product images are for reference only
• Orders once placed cannot be modified
• Tampered parcels should not be accepted at delivery
• Company reserves the right to update this policy anytime without prior notice
Refunds
After we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to the original payment method. Please allow 15–20 days for the full refund cycle (including bank processing time).
Important: A Rs.150 pickup fee applies to all returns. This fee will be deducted from your refund or charged separately in the case of an exchange. Refunds and exchanges typically take 15–20 days from the time your return is approved.